Takata Recall

Recalls Takata Airbag Recall

What you need to know

Facts

Millions of cars around the world contain faulty Takata airbag inflators which can cause the airbag to malfunction when deployed. The defect affects certain vehicles from many high-profile global automotive brands, including popular European, Japanese, American and luxury manufacturers. At Nissan, our owners and their passengers are our highest priority. We are recalling all vehicles in Australia that are affected by the recall and will replace the airbag inflator free of charge.

We have been contacting affected owners involved in the recall. If you have not received communication but believe your vehicle is affected please contact your Nissan Dealer. It is important that we have your most up to date contact details. If you believe we do not have these, please provide your most recent contact detail.

If you have a hearing or speech impairment please click the link to contact the National Relay Service.

If you require further translation services please click the link to contact the National Translation and Interpreting Service:
https://www.tisnational.gov.au

The important facts

This safety defect can KILL or seriously injure you or your passengers
All safety recall repairs are FREE at authorised Nissan dealers
Please urgently contact a Nissan dealer to arrange to have the airbag in your vehicle replaced

Read in another language

Check your Vehicle

Your VIN is a unique 17 character serial number that can be found on your vehicle (such as the passenger side door sill) or in documentation (such as registration papers).

If you are unable to locate your VIN please contact the Takata Call Centre on 1800 988 334 to check the status of your VIN.

This search is provided for information purposes to assist Nissan vehicle owners and should not be solely relied upon. This search tool is available for Nissan vehicles only that are supplied through authorised networks (i.e. it does not include ‘grey imports’). The search results contain the best information currently available to Nissan, please speak to your closest Dealer for further information.

Further Information

Even though your vehicle may not currently be under active recall, it may later be recalled. Please check the Recall Initiation Schedule for all planned future recalls. While Nissan will seek to contact affected Consumers directly at the relevant time, we may be unable to do so if your contact details are not accurate and available to us. To update your contact details please visit https://www.nissan.com.au/forms/update-contact-details

If your airbag has been replaced by a previous recall, it may still need to be recalled if Nissan determines the replacement was also an Affected Takata Airbag Inflator. This is to ensure long term safety.

If your vehicle has had a frontal airbag replaced following a collision or other incident, any replacement airbag installed in the Vehicle may be faulty and require replacement, please contact a Nissan dealer or other authorised representative to arrange for the airbag to be checked.

Is my Nissan affected?

Affected Models

Due to the defective Takata airbag installed in the models below, you and others in your vehicle are at risk of serious injury and death from this problem and we need you to take urgent action.

Model	Airbag Affected	Vehicle build date
X-TRAIL (T30)	Passenger	2001-2007
Pulsar Sedan (N16)	Passenger	2001-2005
Pulsar Hatch (N16)	Passenger	2001-2005
Patrol Wagon (Y61)	Passenger	2001-2016
Patrol Cab Chassis (Y61)	Passenger	2006-2016
Navara (D22)	Passenger	2002-2015
Maxima (J31)	Passenger	2003-2008
Navara (D40 Thailand build)	Driver & Passenger	2007-2015
Tiida (C11 Thailand build)	Driver & Passenger	2006-2012

Recall Schedule

Schedule

Due to a global supply shortage of replacement airbag inflators, it is necessary for Nissan to prioritize airbag replacement in vehicles by age. Once a recall has been initiated, Nissan will contact you to arrange the replacement.

Recall and Replacement Timetable

Type of airbag inflator	Time by which recall action must be initiated	Time by which inflators of this type must be replaced
Alpha Inflators	Within one week of commencement of the Recall Notice	Within five business days after the replacement part arrives at the dealership nominated by the Consumer (or other such date as requested by the Consumer), where the replacement part is to be provided to the nominated dealership within two weeks of the Consumer request.
All other Affected Takata Airbag Inflators	Nissan has initiated all recalls except those which are “Future” recalls as set out in the Recall Initiation Schedule.	As soon as practicable, and in any event by 31 December 2020 unless otherwise approved by the ACCC, with replacement prioritised according to the Priority Factors in clause of the Schedule and the applicable Quarterly Completion Schedule.

Recall Initiation Schedule

Recall initiation date*	Make & model**	Model year	Geographic application	Other factors, if applicable
31 May 2018	D40 Navara (Thai build)	2008-2014	All	Passenger side inflators
30 September 2018	C11 Tiida	2006-2012	NT, QLD, WA	Passenger side inflators
31 October 2018	D22 Navara Y61 Patrol	2013–2016	All	Passenger side inflators
31 December 2018	C11 Tiida	2006-2012	NSW, VIC, TAS, ACT, SA	Passenger side inflators
31 January 2019	D40 Navara (Thai build)	2015	All	Driver side inflators
31 March 2019	D22 Navara J31 Maxima N16 Pulsar T30 X-Trail Y61 Patrol	2000–2008	All	Like for like replacements
31 January 2019	D40 Navara (Thai build)	2015	All	Passenger side inflators
15 November 2019	D22 Navara (Thai build)	2008-2012	NT, QLD, WA	Passenger side inflators
20 January 2020	D22 Navara (Thai build)	2008-2012	NSW, VIC, TAS, ACT, SA	Passenger side inflators

Quarterly Completion Schedule

Quarter	Period	Required Completion Rate
Q3/2018	1 July 2018 - 30 September 2018	7%
Q4/2018	1 October 2018 - 31 December 2018	15%
Q1/2019	1 January 2019 - 31 March 2019	25
Q2/2019	1 April 2019 - 30 June 2019	35%
Q3/2019	1 July 2019 - 30 September 2019	45%
Q4/2019	1 October 2019 - 31 December 2019	60%
Q1/2020	1 January 2020 - 31 March 2020	70%
Q2/2020	1 April 2020 - 30 June 2020	80%
Q3/2020	1 July 2020 - 30 September 2020	90%
Q4/2020	1 October 2020 - 31 December 2020	100%

Second Hand Vehicle Guide

The attached guides have been prepared to support used vehicle dealers and wholesalers to comply with the requirements of the Takata Airbag Inflators and Specified Spare Parts Recall Notice 2018. Under the Notice, used vehicle dealers MUST NOT sell any used vehicle under an active Takata airbag recall.

Nissan strongly encourage you to check any vehicle that is presented to your business for trade-in to determine if it is affected by the Takata Recall. If a prospective trade-in vehicle is involved in an active recall then encourage the owner to book the vehicle into a Nissan dealership for repair.

See Second-Hand Vehicle Guides:

User Car Dealer Guide
Auction House Guide

Contact Us

Contact

Should you have any further questions or concerns regarding the recall, please contact Nissan’s customer service team on 1800 988 334. You can also report your concern with the ACCC.

Takata Airbag Recall FAQs

FAQ

Got more questions about the recall? Read our list of frequently asked questions below, or contact our Customer Service Team on 1800 988 334. They’re available from 8:30am to 6:00pm, Monday to Friday (AEST).

Is my vehicle subject to the Takata airbag recall?

In order to determine whether your vehicle is subject to the Takata airbag recall, you will need to know your vehicle identification number, or ‘VIN’. Your VIN is a unique 17 character serial number that can be found on your vehicle or in documentation (such as registration documentation). You can typically find your VIN on the passenger side door sill or on your registration papers. You can then check if your vehicle is currently under active recall by visiting http://www.nissan.com.au/takata.

My vehicle has previously been involved in a collision or other incident

If your vehicle has been involved in a collision or other incident and a frontal airbag was replaced, it may be faulty and need immediate replacement to prevent serious injury or death.

If you believe your vehicle has had a frontal airbag replaced following a collision or other incident, please urgently contact your nearest Nissan Dealer or the Nissan Customer Service Team on 1800 988 334 for further assistance.

My vehicle is not currently under active recall

The VIN search may result in a message that states your vehicle is not currently under active recall. However, your vehicle may later be recalled. To check to see if your vehicle is subject to a planned future recall, please contact the Nissan Customer Service Team on 1800 988 334.

Nissan will seek to contact affected customers directly at the relevant time, however we may not be able to do so if we do not have your updated and accurate contact details in our system. Please visit http://www.nissan.com.au/forms/update-details to update your contact details now or contact the Nissan Customer Service Team on 1800 988 334

What corrective action will Nissan take?

Any Authorised Nissan Dealers will be able to replace the front passenger or driver airbag inflator depending on what is required for your vehicle. To replace the airbag, normally, the Dealer will need your vehicle for no longer than half a day. Please contact any Authorised Nissan Dealer to book your vehicle at a convenient time. If you present your vehicle to a Nissan dealer without an appointment there may be a delay in getting your vehicle rectified. You do not need to return to your selling dealership to have this recall carried out. If you require assistance in locating your nearest Authorised Nissan Dealer, please visit http://www.nissan.com.au/find-a-dealer

What is the cost to the customer?

If your vehicle is subject to the Takata airbag recall, Nissan will carry out this recall free of charge.

Can I get a loan car?

If you are required to leave your vehicle with a Nissan Dealer for more than 24 hours from the time of drop off in order to replace the airbag, then the Dealer will provide you with a loan or hire car, or offer to fund or provide reasonable alternative transportation if you request it.

Can I get my car towed to a Nissan dealer?

If your vehicle has an “alpha” airbag, stop driving your vehicle immediately. Your Nissan Dealer can arrange to have your vehicle towed to the workshop for repair or arrange for a technician to travel to you so that you do not need to drive the vehicle.

What assistance does Nissan offer to have the recall carried out?

Whilst we acknowledge that having your recall carried out may be inconvenient, we will make special arrangements for replacement where reasonably warranted by your circumstances. Circumstances which may warrant special arrangements include (but are not limited to) situations where you are:

• elderly, infirm, or disabled
• located more than 250 kilometres from the nearest place of replacement, or
• located on an island which does not have a Nissan dealer in our network or another qualified place of replacement authorised by us.

In these situations, the replacement may involve towing or transporting a vehicle to a place of replacement, providing a qualified automotive technician to perform the replacement at a place near your location, or other similar measures. Nissan will pay for necessary transportation costs including accommodation (appropriate to your situation).

What is an “alpha” airbag?

Alpha airbags are a subset of Takata airbags that were installed in some vehicles supplied in Australia between 2000 and 2004. Alpha airbags have been identified as posing a significantly higher safety risk than other Takata inflators because they have been shown to rupture more frequently. It is critical that owners of vehicles with alpha airbags take immediate steps to have the airbag inflators replaced because of the significant risk of injury or death associated with these inflators.

Is this a safety recall?

Yes, the vehicles affected by this recall are faulty and could kill or seriously injure you and other people in your vehicle. If you are involved in a collision, the airbag can deploy with too much explosive force, causing sharp metal fragments to shoot out and kill or seriously injure people in the vehicle.

What is the defect with the airbags?

The propellant in inflators in the Takata airbags subject to the recall may degrade after prolonged exposure to high absolute humidity and fluctuating high temperatures. Degraded propellant can cause inflator rupture during airbag deployment. In the event of an inflator rupture, metal fragments could pass through the airbag cushion material, striking the vehicle occupants, and result in serious injury or death.

I have already had the recall completed, why have you installed the same part in my vehicle?

Prior to 24 August 2017, the parts installed in recalled Nissan vehicles were new Takata airbags which are considered safe for a period of at least six years (or longer depending on the operating climate of the vehicle). You may hear this referred to as a ‘like for like’ replacement. The installation of this part in your vehicle was deemed to be more suitable than leaving original airbag inflators in use while newly designed parts were developed, produced and delivered.

How will customers that purchased a second-hand vehicle be notified of this recall?

Nissan gathers information from the Road Traffic Authorities around Australia and use this data to contact the owner with whom the vehicle is registered. Regardless of whether you bought your vehicle brand new or second hand, if it is included in the recall you are entitled to receive a replacement airbag free of charge.

Where can I report any concerns I have regarding the recall?

Should you have any further questions or concerns regarding the recall, please contact Nissan’s customer service team on 1800 988 334. You may also wish to contact the ACCC to report your concern at: https://www.productsafety.gov.au/contact-us/for-consumers/make-an-enquiry

Find Nearest Dealer

*Recall will be initiated on or before the listed date.

**Not all vehicles are included. Please use the Check Your Nissan to confirm the status of your vehicle.