Updated Tuesday, 21 May 2024

We have completed the majority of notifications to individuals following the cyber incident that impacted our local business in December 2023.

Our support measures, which include access to IDCARE, free credit monitoring, reimbursement for replacement government ID where appropriate, and a dedicated call centre for cyber-related enquiries, remain in place for individuals who have been affected.

You can view our data breach notification statement HERE.

Data breach by our third-party call centre provider.

Regrettably, we became aware on 18 April that the external supplier we contracted to manage our dedicated cyber incident call centre, OracleCMS, was impacted by its own data breach that affected several of its clients, including Nissan.

Unfortunately, some Nissan customer, staff and other stakeholder information, which OracleCMS held on its systems to be able to answer incoming queries, was compromised during the incident.

That dataset includes names, contact details, dates of birth and a summary description of the information in the Nissan cyber incident notification letters. No identity documents, copies of documents or ID numbers were affected.

We understand this news will be especially disappointing given people have already had their personal information compromised. We want to assure you that we are doing everything we can to protect and support every person who interacts with us and our suppliers.

Advice to protect against identity theft, scams or fraud.

If your information was disclosed in this incident and we have up to date contact information for you, you will receive an email or letter notification with further details about what this means for you, and to remind you of the support services we have put in place to minimise the risk of identity theft, scams or fraud

If you have already followed this guidance and taken u