CYBER INCIDENT RESPONSE
Nissan in Oceania experienced a cyber incident on 5 December 2023 that affected the personal information of some of our customers, staff and other stakeholders. We have now completed the majority of notifications to individuals who were affected.
Click HERE for updates about our cyber incident response. You can view the Nissan data breach notification statement HERE
At Nissan Financial Services we are committed to providing you with a comprehensive and highly competitive range of innovative solutions for your personal or business needs.
Nissan Financial Services is dedicated to offering finance solutions for both you and your vehicle.
We are dedicated in assisting you to find your ideal finance solution. Our expertise and consistent first class service will ensure that the process of financing your new vehicle will be every bit as pleasurable as driving it.
At Nissan Financial Services we have an unwavering commitment to impress and positively impact our customers at every single interaction.
If you have any enquiries on existing contracts such as payout requests, please contact our Customer Service department either by calling 1800 035 035 or +613 9797 4111 if calling from outside Australia, or by submitting an enquiry to nfsa_csc@nissan.com.au.
If you have any enquiries relating to overdue payments, please contact us either by submitting an enquiry, or contact Collections on 1300 613 289.
If you are wanting to discuss Financial Hardship please contact our specialist team on 1300 613 182 or via email at hardship@nissan.com.au.
For enquiries regarding the range of finance products, please visit your nearest Nissan dealership.
If you have a complaint or dispute please contact our Dispute Resolution Department either by phone on 1300 613 182, mail at Locked Bag 7000, Mount Waverley, Victoria 3149 or by email atnfsdr@nissan.com.au.
We expect our staff to take reasonable steps to address your concerns. We will investigate the issue and take reasonable steps to try and resolve the matter to your satisfaction within 5 business days, or in any event:
If we are unable to provide you with a final response within the above timeframes, we will inform you of the status of your complaint.
You can download a copy of our Complaints Management Policy here.
If you believe your complaint or dispute has not been resolved to your satisfaction, you may want to refer the matter to our external dispute resolution service. This is a free service which provides you with an independent mechanism to resolve any specific complaints or disputes you have with us which we cannot resolve together. Nissan Financial Services is a member of:
Australian Financial Complaints Authority (AFCA):
Phone: 1800 931 678
Email: info@afca.org.au
Online: www.afca.org.au
Mail: GPO Box 2999 Canberra ACT 260
Time limits may apply to complain to AFCA and so you should act promptly or otherwise consult the AFCA websites to find out if or when the time limit relevant to your circumstances expires.
If you have a complaint or dispute please contact our Dispute Resolution Department either by phone on 1300 613 182, mail at Locked Bag 7000, Mount Waverley, Victoria 3149 or by email atnfsdr@nissan.com.au.
We expect our staff to take reasonable steps to address your concerns. We will investigate the issue and take reasonable steps to try and resolve the matter to your satisfaction within 5 business days, or in any event:
If we are unable to provide you with a final response within the above timeframes, we will inform you of the status of your complaint.
You can download a copy of our Complaints Management Policy here.
If you believe your complaint or dispute has not been resolved to your satisfaction, you may want to refer the matter to our external dispute resolution service. This is a free service which provides you with an independent mechanism to resolve any specific complaints or disputes you have with us which we cannot resolve together. Nissan Financial Services is a member of:
Australian Financial Complaints Authority (AFCA):
Phone: 1800 931 678
Email: info@afca.org.au
Online: www.afca.org.au
Mail: GPO Box 2999 Canberra ACT 260
Time limits may apply to complain to AFCA and so you should act promptly or otherwise consult the AFCA websites to find out if or when the time limit relevant to your circumstances expires.
Australian Financial Complaints Authority (AFCA):
If you have a complaint or dispute please contact our Customer Experience Team either by phone on 1300 613 182, mail at Locked Bag 2004, Brandon Park, Victoria 3150 or by email at nfsdr@nissan.com.au.
We expect our staff to take reasonable steps to address your concerns. We will investigate the issue and take reasonable steps to try and resolve the matter with you within 5 business days, or in any event within 45 business days from the day of the receipt of your complaint. If we are unable to provide you with a final response within 45 business days, we will inform you of the status of your complaint.
If you believe your complaint or dispute has not been resolved to your satisfaction, you may want to refer the matter to our external dispute resolution service. This is a free service which provides you with an independent mechanism to resolve any specific complaints or disputes you have with us which we cannot resolve together. Nissan Financial Services is a member of:
Phone: 1800 931 678
Email: info@afca.org.au
Online: www.afca.org.au
Mail: GPO Box 3, Melbourne, VIC 3001 (Australia)
Time limits may apply to complain to AFCA and so you should act promptly or otherwise consult the AFCA websites to find out if or when the time limit relevant to your circumstances expires.
